Successful access to care home records
A care home was refusing to provide a deceased mother’s care notes.
We knew our rights and successfully challenged a visiting ban
Julie and the other residents were confined to their rooms during a Covid-19 outbreak. Her daughter, Lorraine, was very concerned.
Married couple reunited after being placed in different care homes
While a dad had been living happily in a care home for some time, his wife was moved into a different care home after she became ill.
My husband was moved to an unsuitable (and more expensive) care home
Mrs Baker’s husband felt lost in a big and impersonal new care home, and she could not afford the top-up fees.